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Returns Policy

Returns

Returning an item 

We want you to be happy with your purchase. If you are not, you can return any item within 14 days of delivery, provided that it is in a saleable condition. You can receive a refund of the price you paid, or exchange it for a different item. The delivery charge will not be refunded unless you are cancelling your order under the distance selling regulations (see below).

To return an item, please email us at info@chidora.co.uk with your order number and post the item to:

Chidora
120 Pretoria Avenue
London
E17 6JX 

All goods will be inspected on return. In the event that an item is returned to us in an unsuitable condition, then we will have to send it back to you.

The goods are your responsibility until they reach us, so please package them appropriately and we advise that you obtain proof of posting.

This returns policy in no way affects your statutory rights.

 

Cancellations

You may cancel the Contract for any reason within seven (7) working days, beginning the day after you receive your order. To cancel your order, please inform us by emailing us at info@chidora.co.uk and ensuring you include your order number.

You will need to return all items in the order in an unused condition to:

Chidora
120 Pretoria Avenue
London
E17 6JX

All goods will be inspected on return. We will refund the full price you paid as well as the initial delivery costs paid by you.

You are liable for the cost of returning the order.